Initially, if you have Windows XP please download and install WMP Version: 10.00.00.3802 by clicking here

If you are on Windows '98SE; ME; NT or Windows 2000 please download and reinstall WMP Version: 9.00.00.3250 by clicking here

Please do NOT install WMP v11, This is not supported by Microsoft or ourselves

There is a problem with some Windows machines where the player appears disabled... all the buttons are greyed out. This is because the Windows Media Player defaults to the wrong proxy settings. Follow these instructions to rectify this.

1. Open your Windows Media Player (Start Menu > Programs > Accessories > Entertainment or MultiMedia > Windows Media Player)
2. Go to the View > Options Menu.
3. Select the Advanced Tab
4. Select Streaming Media (Windows Media)
5. Under Protocols > HTTP select "No Proxy"
6. Select Apply and OK.
7. Close your Windows Media Player, and reconnect.

In Internet Explorer: Check ActiveX enabled

In IE it could be possible you've turned off ActiveX controls for security reasons. To check this : Go to IE, Tools -> Internet Options menu. Click the Advanced tab. Scroll down that list :

When you get to Multimedia, ensure "Play videos in web pages" is checked. OK out of that. Next, have a look at the security options for the internet zone (click the Security tab, then Internet, then the "Custom Level" button).

On that list, under "Run ActiveX controls" ensure that's set to Enable or Prompt. OK out of that and restart the browser.